A year since we bought our new LG oven and it is not working. We still can't get over the fact that the oven was delivered to our new home on October 4, 2010 and now we can't even turn it on. No roasts, no cookies, and no apple crisp. You forget how much you use a stove and oven until yours dies.
Hubby phoned the appliance store where we bought it last year and the woman was wonderful and phoned LG for us. She returned our call and told us that LG would honour the warranty and they would send a technician to look at the oven. Awesome. LG then contacted us and we were informed that a technician would be at our home sometime on Friday. That was Tuesday.
It is now Friday and the LG technician never showed up at our home. Hubby phoned LG before 9 a.m. to confirm that a technician would be fixing our oven today, and they confirmed but could not give us a specific time. Hubby, who was working at home today, got a call-waiting beep around 11 a.m. while on a conference call and noticed it was LG. He phoned back only to be told that the technician could not make it today. When Hubby mentioned that this was unacceptable and that they should send another technician, the rep at LG replied that there is only one technician for our metro area. Guess LG has no back up plan for a technician phoning in sick.
It's Friday and we have no working stove/oven until Monday. According to LG it is not an emergency. Customers are not important to LG, and apparently making great appliances is not high on their priority list either. Of course, this is just LG Canada, perhaps LG locations in other countries are more organized with better customer service because customer service is not a priority at LG Canada.
We will not be buying another LG product ever again, and we will be advising everyone we meet to not buy LG products. Such a huge disappointment.
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