Sears Canada Fails

With deepest regrets, this blog is turning into a place to vent my frustration regarding the complete lack of customer service in Canada. The Canadian marketplace is where apathy resides and incompetency rules.

Sears Canada is the latest retail outlet to disappoint us. Several weeks ago we decided to take advantage of their 'Black Friday' sale and purchase a new dishwasher. The price was amazing and we were also impressed by the top ratings kenmore dishwashers received in Consumer Reports. Their saleswoman was competent without being pushy, and after checking out the competition we decided to give our money to Sears.

Everything was great until we purchased the dishwasher and service from Sears Canada dropped off the cliff just like Wile E. Coyote. We were told it would not be in until after Christmas, then last week we were pleased to receive a phone call from the sales woman telling us that the dishwasher was coming in early and she would have someone call to set up an appointment for a technician to install. We received a call Thursday to set up an installation for December 19th (today) sometime after 12pm.

Happily I cleared the space underneath the kitchen sink for the technician and waited. And waited. Hubby came home early and when we had no sign from Sears he made the phone call. Someone at Sears told us that we were NOT scheduled for delivery/technician, AND that the dishwasher would not be in until December 24....WTF? Really? So, what was that phone call scheduling delivery last week all about? Hubby demanded an explanation, and of course they did not know what was going on and said they would phone back. When they did phone back the person said that someone would be phoning tonight to schedule an installation, but when Hubby asked to speak with the manager he was told that the manager had left for the day. Yeah, right.

Sears Canada reveals their incompetency by scheduling a delivery and not showing up. Their lack of concern by not phoning to inform us that the delivery was not going to happen is systematic of a general apathy that is prevalent within Canadian retail. They do not care about the customer.